I got a problem

Ok so i did buy G-vip i get in the game i do !checkrank, I have the rank next to my name for me but when i ask an admin to whitelist me to EE he Tells me to say something in chat and ooc so i did and then he said i didnt have G-vip, and then i asked another random person if he did see G-vip neck to my name but he didnt, Can i get some help with this?
 
Here i have a picture of my name with G-vip next to it
a443d23c633599ee5c512abe098e00c9.png

https://gyazo.com/a443d23c633599ee5c512abe098e00c9
 
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